Trend | MTD | Previoue Month | |
---|---|---|---|
First Call | 45% | 36% | |
2 Or More | 39% | 44% | |
Unresolved | 16% | 20% |
Total calls : 824
86.3% productivity
Avg Call Handled | Adherence | |
---|---|---|
Active Call | 70 |
70%
|
On Hold | 30 |
30%
|
Call ID | Agent | Talk Time |
---|---|---|
892 | Agent 2 | 2m22s |
276 | Agent 5 | 3m32s |
442 | Agent 6 | 4m |